Kerri: Welcome to online assistance. You are chatting with Kerri NB:This Chat is being recorded and may be monitored for coaching purposes. If you do not wish to proceed, please close this window.
Kerri: The rates discussed in this Livechat are correct as at today’s date, but may vary from time to time. Any variation will be done in accordance with the General Terms of Our Customer Terms which can be found by visiting http://www.telstra.com.au/customerterms/index.htm
Kerri: Hi, how may I help you with your enquiry today?
you: Hi Kerri
Kerri: Hi, how may I help you today?
you: I currently have a NextG plan and am interested in getting the iPhone on friday and signed up on the page….I have not had any email back from telstra or any contact
you: Will I be contacted?
you: (i bet you are getting a million questions like this today)
Kerri: I can you send you a link to pre-register for the iphone, at this stage, I only have the launch date of July 11 at selected Telstra shops (I do not have details on which ones). It is expected that livechat will be able to provide the handset from July 22nd or earlier if stock arrives sooner. I would be happy to give you the link to pre-register though if you would like?
you: I did pre register for the telstra one… I thought
you: so teh Telstra pre-register page does not mean that there will be a phone for me at my local telstra store?
Kerri: then I am sure you will be contacted when more information becomes available
you: OK. Are teh data pans that existed before the iPhone the only data plans taht will be availble?
Kerri: I don’t have details of the iphone plans at this time, but the existing data packs should be available for the iphone
you: You guys must be ander a lot of pressure with no information and everyone wanting to know 
you: Oh well I will wait and see… Thanks
Kerri: I hope you have enjoyed using this Live Chat service. Please feel free to use this service again in the future for any Mobile, Internet or Fixed line enquires. Have A Great Day.
______________________
Extremely frustrating service… have people who know nothing answering your queries. I am not sure what i would prefer, a web page with a countdown clock and a notation NO CUSTOMER SERVICE AVAILABLE… or this crap. Somehow talking to a real person who is ignorant of what their company is doing is much worse.
Planned and executed my exit from the corporate world. Walked away with a 6 figure payment to boot.
Would you expect anything less from Telstra?
Unfortunately, Telstra does not believe in putting tech-savvy, information armed people on it’s front lines. Sad really.
I knew more about the imate Ultimate 8502 and 9502 than any Telstra I spoke to in stores and on the phone earlier this year. Not surprised…
And for a split second I was considering the move back to Telstra as they’re they only 3G network provider in Newcastle.
Going in to the Telstra Shops and talking to real people is the ONLY way I’ve found to deal with them and get useful information. Forget every other service they offer
From past and present experience Telstra only provide details at the launch date, so why are you surprised when before the launch date there is no information available