And its speaking volumes to me as I too have had some difficulties with their customer service (or lack of it really) slow response. lack of communication, leaving me floundering and not clear if the outstanding matter have been waiting on for a week is being dealt with or has been dismissed).

This probably goes against everything that IM is about (but as a newbie I’m allowed) – I think a telephone service would save lots of to-ing and fro-ing and sometimes a proper conversation to iron out a few issues in one hit is all thats required. But patience is a total pre-requisite … for such a service – its a passion of mine and perhaps I just found me another niche.

So my burning question is do i go for gold or simply upgrade to silver and see how it goes … yet i know that the gold package offers all the bells and whistles (except as a newbie – i really don’t know what the difference is – adv on this would be great). I’m slowly going thru the challenge – as am also launching my offline business in health coaching … lots to do and loving both sides equally … But decisions decisions … what to do so little time …

I am still trying to get my head around day 2 & 3, I’ll have to catch up.

Thanks,
Hugh